Support Structure

The Ombuds system offers a two-level support structure to ensure that all students receive appropriate and timely assistance. In most cases, concerns are first addressed through the first point of contact, who provides confidential advice and helps explore possible solutions.

If the matter cannot be resolved at this stage or requires additional expertise, it may be referred to a second point of contact—a group of Ombudspersons. The Ombudspersons listen, advise, help clarify options and resources, and—when appropriate—can mediate between parties or refer cases to relevant university bodies. All discussions are strictly confidential, and no action is taken without the individual’s consent.

We encourage you to reach out early if a problem occurs:

First Point of Contact